Customer may return new and unopened items within 15 days of delivery for a full refund. We will support return shipping costs if the return occurs due to a Plugged Drive error (an incorrect, defective item, etc. has been shipped).
A refund will be issued within 5 days of confirmation of order return to our premises.
All our products are shipped through CTT Express service. In case the return is requested by the customer based on anything unrelated to Plugged Drive's liability, the original shipping cost is not considered in the refund.
Warranty claims and other errors made by Plugged Drive are fully refundable, including shipping costs.
If you choose to return an item, please contact Plugged Drive with the order number and details of the product you wish to return. We will respond promptly with the procedure to take to return the items from your order.
We ship orders anywhere in the world, however please note that in some countries there are restrictions on some types of items and as such may not be shipped to some of these destinations.
After order confirmation we will inform you by email the expected date of shipment and delivery based on the availability of your items and the shipping options available to your destination. Depending on the article vendor you choose, shipping date estimates may be available on the product page.
For some article types, shipping value is calculated based on weight. The weight of any article can be found on its details page. In order to reflect the policies of the shipping company with which we have protocol, all weights will be rounded to the unit.